In eCommerce, it’s no longer just about the shopping experience your store provides, but also the returns experience.
But the landscape is overwhelming –
• What should your returns policy be?
• How can you make sure you still turn a profit?
• How do you manage the process internally?
In our On-Demand Webinar with our partners at BrightPearl, we talk with our own Sean Callihan, Director of Partnerships at EY and Kenny Johnson, Director of Product Management for BrightPearl about the increasing demand for user-friendly return policies and how you as a merchant can be prepared on all fronts.